Loved by Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests
Beautiful beach
Spacious rooms
Friendly staff
Native wildlife
"Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge."
Thom from Netherlands
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"We enjoyed onsite Mayan Ruins, snorkeled in a Cenote outside our room, pools, waterpark, rescue animals, wild animals like monkeys, coatis."
Morgan Leigh from United States
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"Multiple eco activities on site (river snorkelling, animal spotting and caring), coatis and spider monkeys are wandering around, evening shows, aquapark, private beach"
Siarhei from Norway
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Sandos Caracol Eco Resort All Inclusive (Adults Only), a 5-star eco-resort, features a 29-slide waterpark, 9 restaurants, and 2 outdoor pools in Playa del Carmen. The resort integrates sustainable practices with solar power and sophisticated water treatments while functioning as a nature reserve for endemic species.
Diverse Room Options
Sandos offers accommodations ranging from spacious villas to penthouse suites, with a dedicated adults-only section. Each room includes air conditioning, a minibar, streaming-enabled flat-screen TV, and a private bathroom with walk-in shower.
Multi-Cuisine Dining Experience
The resort houses 9 restaurants serving Italian buffets, Brazilian steakhouse fare, Asian cuisine, vegan options, and Mexican specialties. Select Club guests access an exclusive a la carte restaurant for gourmet breakfast and lunch.
Waterpark and Pools
The waterpark features three distinct zones accommodating all age groups, from adrenaline-pumping kamikaze slides to child-friendly options. The main pool hosts water volleyball, while separate quiet pools provide peaceful relaxation areas.
Strategic Resort Location
Sandos Caracol Eco Resort sits 6 miles from Aeropuerto de Playa del Carmen, with Grand Coral Golf Riviera Maya 1 miles away. The property connects to ancient freshwater cenotes and natural jungle-lined waterways.
“This adults-only section of a larger eco-focused resort provides a curated experience, emphasizing both relaxation and immersion in nature. The extensive waterpark access balances the serene adults-only area, making it suitable for couples and families, and I think that's smart. What stands out to me is the commitment to local wildlife and the variety of dining-a definite advantage for a longer stay.”
Olivia StoneManaging Editor at Familyresort
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Choose Your Family Room Type
Choose from a range of family rooms including doubles, suites, and special family packages with meals and free cancellations
Pool View One Bedroom Suite
2 persons
670 sq. feet
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
Pool View Superior
2 persons
420 sq. feet
2 Double beds
Pool view
Shower
Balcony
room details
Select Club Superior Adults Only
2 persons
420 sq. feet
1 King-size bed
Private pool
Balcony
room details
Select Club Deluxe Adults Only
2 persons
445 sq. feet
1 King-size bed and 1 Sofa bed
Private pool
Balcony
room details
Click button to see more rooms
Show all rooms
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Room Availability & Price Calendar
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Facilities
Our resorts offer tailored amenities to ensure your family’s comfort and unforgettable experiences
Facilities:
Very good
7.9/10Review score
General
Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Sandos Caracol Nature Resort & Water Park offers a delightful array of dining experiences, ranging from authentic Italian fare to vibrant Mexican cuisine. Guests can indulge their palates in beautifully crafted dishes, all while enjoying casual or intimate settings perfect for any occasion.
La Laguna
International
Ambiance
Bright and welcoming, set in a spacious dining area catering to all meals of the day.
Key Offerings
A diverse menu that showcases global flavors, perfect for enjoying breakfast, lunch, or dinner.
Reservation
No
Open daily from 07:00 - 10:30 for breakfast, 12:30 - 15:30 for lunch, and 18:30 - 22:30 for dinner.
La Toscana
Italian
Ambiance
Family-friendly and casual, this venue serves as a charming spot for morning and afternoon meals.
Key Offerings
Delight in classic Italian breakfast and lunch favorites, crafted with care and flair.
Reservation
No
Open daily from 07:00 - 10:30 for breakfast and 12:30 - 15:30 for lunch.
Las Mascaras
Mexican
Ambiance
An inviting space where the vibrant culture of Mexico is reflected in both décor and cuisine.
Key Offerings
Exquisite Mexican dishes served during dinner, perfect for an authentic culinary experience.
Reservation
Yes
Open for dinner; hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
Relaxed and casual, this spot is perfect for those seeking light vegetarian options in the evening.
Key Offerings
A variety of vegetarian dishes available during dinner, suitable for health-conscious diners.
Reservation
No
Open for dinner; hours vary.
El Templo
Asian
Ambiance
Tranquil and serene, this venue invites guests to explore delightful Asian flavors.
Key Offerings
A special experience awaits; operating hours are flexible.
Reservation
No
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
A lively and vibrant setting perfect for dinner, echoing the spirit of Brazil in every dish.
Key Offerings
Savor an array of Brazilian specialties, focusing on grilled meats and traditional flavors in the evening.
Reservation
Yes
Open for dinner; hours vary.
La Riviera
Mediterranean
Ambiance
A sophisticated setting, inviting guests to indulge in a Mediterranean-inspired dining experience.
Key Offerings
A refreshing take on Mediterranean dishes; operating hours are flexible.
Reservation
No
Hours vary.
Los Lirios
Seafood
Ambiance
A charming atmosphere dedicated to seafood lovers, ideal for an evening meal.
Key Offerings
Explore a diverse menu of fresh seafood options, paired with local flavors presented during dinner.
Reservation
Yes
Open for dinner; hours vary.
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Location
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
1.8
mi
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
1.9
mi
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Activities Around Sandos Caracol
Top Attractions
Activities
Dining
Entertainment
Grand Coral Golf Riviera Maya
19 minutes' walk
Scenic golf course featuring stunning views and challenging greens. Perfect for golf enthusiasts.
Xcalacoco
35 minutes' walk
Picturesque beach known for its tranquility and sunsets, ideal for relaxation and quiet beach days.
Church of Guadalupe
35 minutes' walk
Iconic church offering cultural insight with beautiful architecture and local history.
Galeria Luis Sottil
30 minutes' walk
Art gallery showcasing local artworks, great for art lovers looking for unique souvenirs.
Go Natural Explorers
25 minutes' walk
Adventure tours providing exciting options like zip-lining and snorkeling for thrill-seekers.
Beach Yoga Sessions
5 minutes' drive
Relaxing beach yoga classes offered nearby, perfect for mindfulness and tranquility.
Punta Venado Bike Park
35 minutes' walk
Mountain biking trails suitable for various skill levels, designed for outdoor enthusiasts.
Cenote Misterio Maya
40 minutes' walk
Natural swimming hole surrounded by lush vegetation, ideal for a refreshing dip and relaxation.
Koh Thai
30 minutes' walk
Open-air Thai restaurant with a relaxing vibe, famous for its Pad Thai and vegetarian options.
Coral Grill & Bar by Viceroy
35 minutes' walk
Rooftop dining experience featuring fresh seafood and local tequila with stunning views.
Sea Olive
35 minutes' walk
Mediterranean-inspired dishes in a chic yet casual atmosphere, known for its tapas and house cocktails.
La Marea
40 minutes' walk
Beachfront dining offering local seafood, renowned for its ceviche and sunset views.
28 de Julio Square
35 minutes' walk
Lively square featuring local performances and events, perfect for family-friendly outings.
Xavage Park by Xcaret
40 minutes' drive
Thrill park offering adventure activities including white-water rafting and jet boating.
Martina Beach Club
40 minutes' walk
Vibrant beach club with live music events and casual dining, great for a night out.
Comedy House
10 minutes' drive
Theater known for its comedy shows and entertainment nights, suitable for all ages.
Getting around
City Centre
Playa del Carmen8 min
·
3.2
mi
Airports
Aeropuerto de Playa del Carmen (PCM)11 min
·
4.4
mi
Cozumel (CZM)61 min
·
25.0
mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
216
Former name
Sandos Select Club
Resort Reviews & Family Ratings
Guest Reviews on Their Family Resort Experience
Review score
Based on 2466 verified reviews
7.4/10
Very good
62%
Recommend
Breakfast
3.7/10
Cleanliness
8.7/10
Comfort
8.3/10
Facilities
7.9/10
Free Wi-Fi
7.5/10
Location
8.8/10
Paid Wi-Fi
5.0/10
Staff
8.7/10
Value for money
7.8/10
Pros
Spacious rooms
Excellent concierge
Japanese restaurant
Cons
Check-in process
Mold everywhere
Guest reviews
based on 604 reviews
7.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
What does the all-inclusive package cover at Sandos Caracol Eco Resort, and is there an option for ocean view rooms?
22 November 2024
The all-inclusive plan covers lodging, food, beverages, snacks, and entertainment. However, none of the rooms guarantee an ocean view.
Are drinks served on the beach included in the all-inclusive offerings?
15 January 2025
Yes, beverages served on the beach are included in the all-inclusive package, while food service is not available there.
Is the resort's private beach accessible without additional transportation?
10 March 2024
The private beach is conveniently located right in front of the resort.
When is the ideal time to visit Sandos Caracol for a perfect beach getaway?
18 April 2025
Most guests find the best time to visit is between November and April due to favorable weather conditions.
Is the mini bar included as part of the all-inclusive option, and can you elaborate on what that includes?
5 May 2024
Yes, the mini bar is included in the all-inclusive plan, which also encompasses access to bars, restaurants, buffets, a la carte dining, and various activities.
Do all sofa beds in the accommodations come with a pull-out feature?
30 June 2025
Not every sofa in the resort rooms is equipped with a pull-out bed.
Is airport transportation provided, and what are the associated costs?
12 July 2024
Ground transportation to Cancun International Airport is available through Seek & Go Company at a cost of $160 USD for round trip or $90 USD for a one-way trip.
Is Sandos Caracol part of Sandos Playacar, and what kind of access is granted to guests?
21 August 2025
Sandos Caracol is a separate resort with three access categories: Family General (Blue band), Select Club - Adults Only (Gold band), and Royal Elite Vacation Club (Black band), offering varying levels of access.
Are all the restaurants within the resort included in the all-inclusive plan?
14 September 2024
Most restaurants are included, though the selection may rotate based on occupancy and local health regulations.
How far is the resort from Cancun Airport?
3 October 2025
The distance from Cancun Airport to Sandos Caracol Eco Resort is approximately 70 kilometers.
Does Sandos Caracol offer COVID-19 testing for guests, and is it complimentary?
18 November 2024
Rapid antigen testing is provided at no cost for those traveling to or through the USA, while it costs $35 USD for those traveling outside the U.S. Results typically take about 24 hours.
What amenities are not included in the all-inclusive package?
27 December 2025
Exclusions from the all-inclusive plan include spa treatments, tours and excursions, airfare, motorized water sports, and exclusive wines on the a la carte menu.
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